The LaMeli villas digital transformation project highlights the breadth of Iseka’s abilities to delivery technology that meet customer needs. Iseka Services was able to quickly understand LaMeli’s business needs and convert them into a single digital system called LogixOne that enables them to focus on their specific customer services.
LaMeli Villas owns and operates villa accommodation across Indonesia. The company focuses on family holidays at reasonable prices.
The company was using manual, paper based entry for multiple systems such as customer bookings, emails, payments, finance and reporting to track information as well as to manage the entire process of operating and running these villas. As a result of these practices, communication with customers got considerably problematic, caused significant confusion and negatively impacted customer satisfaction.
Iseka was employed to completely build an digital environment from the scratch that focused on simplification of all of the process of managing these villas; from bookings to billing to marketing. Iseka built an entire environment in (6) weeks including the following sub systems:
- Communications including, email, telephony and web chat
- Online booking portal
- Booking Management and calendaring
- Accounting and finance
- Sales & marketing
- Payment gateway
- Social media environment and management
- In room Wifi