The LaMeli villas digital transformation project highlights the breadth of Iseka’s abilities to delivery technology that meet customer needs. Iseka Services was able to quickly understand LaMeli’s business needs and convert them into a single digital system called LogixOne that enables them to focus on their specific customer services.
LaMeli Villas owns and operates villa accommodation across Indonesia. The company focuses on family holidays at reasonable prices.
The company was using manual, paper based entry for multiple systems such as customer bookings, emails, payments, finance and reporting to track information as well as to manage the entire process of operating and running these villas. As a result of these practices, communication with customers got considerably problematic, caused significant confusion and negatively impacted customer satisfaction.
Iseka was employed to completely build an digital environment from the scratch that focused on simplification of all of the process of managing these villas; from bookings to billing to marketing. Iseka built an entire environment in (6) weeks including the following sub systems:
- Communications including, email, telephony and web chat
- Online booking portal
- Booking Management and calendaring
- Accounting and finance
- Website
- Sales & marketing
- Payment gateway
- Social media environment and management
- CRM
- In room Wifi
“Iseka Services has implemented the LogixOne – business management system (BMS) where through one login La Meli Villa’s staff can access emails, phone calls, SMS messaging, payment, reporting and accounting. For example, if I want to view one specific reservation and any transaction related to that specific booking will come up in one interface. Besides, the new BMS has made our previously manual and highly paper based system into a simple, accessible, digital and efficient system which has tremendously improved our operational processes”
– General Manager, Putra Sudana, La Meli Villas
LaMeli Villa LogixOne Environment
Core Components
LogixOne Modules
Below are some of the most essential LogixOne module examples that has made digital and benefited the overall business efficiency of Lameli Villa: