A company like Tanamera that was originally using spreadsheets to manage inventory was obviously suffering from the inability to properly forecast and measure stock adjustments. Reporting was also proving to be a real challenge.

As the company has grown and expanded not only its physical locations but also the products it offers to its clients – be they wholesale B2B or via their retail outlets the amount of transactions and complexity has also expanded.

Tanamera now operates three of its own warehouses and as such required and inventory system that could handle internal stock transfers not only between the warehouses but also between the retail stores.

The LogixOne inventory system integrates directly into the platform and as such transaction details that are captured within the daily takings module for each retail outlet are used to adjust stock counts within the inventory system and this then flows through to the finance system so that sales, purchasing and cost of goods sold are accounted for automatically.  In addition stock orders from any B2B or B2C customer can be directly entered into the system or via the field sales app.

The benefits of this are wide-ranging but in short allow Tanamera to centrally manage their entire ordering process and stock holdings, whether they be warehouse stock or stock within the retail outlets.  Tanamera inventory analysis and stock control is now far more efficient with a lot less wastage and improved accuracy in reporting enabling Tanamera to forward plan with far greater confidence.

Given that Tanamera go to market via multiple channels a significant proportion of their business comes from wholesale or B2B customers such as hotel chains, boutique cafes and other restaurants.

With over 1000 B2B customers and a sales team that deals directly with these clients it was becoming more and more difficult to provide the proper customer service that client such as this demanded. Similarly it was becoming extremely challenging to manage the sales team to ensure that the sales process were being met and actioned.

The LogixOne accounts and contact modules provides a single location for all Tanamera staff to store and interact with these wholesale customers.

The sales team can enter sales orders directly from the given account for processing through the inventory management system. Sales calls can be scheduled, reminders set and tasks allocated to the various team members that need to interact with the client. In addition all of this information is accessible either via the web or the LogixOne app so as field salespeople meet and interact with customers they are able to update information on the go.

As is common with most organisations the need to enable remote staff to work unencumbered is of prime importance.

Tanamera is no different managing a field sales team, providing logistics services such as deliveries and of course on-site maintenance for their managed coffee machines.  Field staff that undertake these roles are able to access immediate information from their Android devices.

All of the modules that are available within the LogixOne platform can be synchronised to the device depending on the user’s account access to LogixOne.

The use of this is no more important than in the “machine logs” module that was built to enable Tanamera field service staff to provide urgent and regular maintenance of the approximately 50 coffee machines the company maintains for their customers.

The module not only provides a record of Tanamera’s assets but also provides the field service technician with a simple checklist to provide ongoing repair and maintenance. This way a full history of the machine can be tracked and provided in a report directly to the customer with the press of a button. The application receives notification of new repair jobs as well as customer location and mapping but also contact information.

The application is also utilised by the Tanamera sales team. It provides sales meeting information as well as enables field sales staff to enter in customer notes, opportunity management information, sales order information and additional attachments such as PDF contracts.

Of course given that the company delivers not only finished products but also food and beverage items, delivery drivers use the application to ensure store inventory is delivered on time and to the correct location.

Understanding the location of Tanamera’s customers in a country like Indonesia is extremely important.

Being able to visualize within the platform customers and events enables the company to make more efficient decisions with respect to thinks like deliveries and logistics.

The mapping module is also utilized by the field service technicians to understand where their daily tasks and by using the LogixOne field app are able to update job status in the field and the mapping module also maps the actual location of field staff such as sales people and field service technicians.

With over 300 staff made up of Management, office personal and of course retail staff has proven to be a real challenge for Tanamera.  Before LogixOne the company utlised a number of tools such as paper, excel spreadsheets and whatsapp to manage staff.

The LogixOne technical team put together a HR module to track all facets of the companies employees from contract, leave, work hours and of course personal details.

The HR department is now able to update employee information within the LogixOne platform and by using the “Roles and Profiles” functionality means that only senior management and HR staff can access these details.

Combining staff information into the platform means that management is in a much better position plan and utliise labor, controlling costs and as always improving customer satisfaction.

A key objective for Tanamera Coffee was to consolidate their accounting platforms.  Given that Revenue and Costs are generated from various departments the number of tasks to properly account and then report was becoming extremely challenging and restricting managements ability to make business decisions.

Buy integrating the accounting platforms means that ALL transactions, whether they be from a sale in a cafe, to a wholesale order to a B2B customer, an online order, a purchase order, wages, etc are all processed through the one platform.

Reporting is now far simpler and the ability to do so at far more granular level has been significantly improved.  Management’s daily dashboard provides at a simple glance financial results across the entire business from the one screen but they are also able to “deep-dive” into the numbers to pin point areas that require improvement.