Iseka zMaps Mapping Solution is Perfect For The Following Companies
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Iseka zMaps Use Case
WBCM are the leaders in their industry being the first Bin Cleaning company on the market. Established in 2003 the company now provides a range of clearing services to over 1000 different locations around Melbourne Victoria. WBCM had an urgent requirement to simplify every part of their cleaning business, removing paper, improving efficiency and visibility.
To the general person, cleaning bins on a regular basis seems like an easy task to organise and manage. Not so. There are numerous issues that arise in the process such as; the repetition, non-emptied bins and traffic conditions that make day to day operations a real challenge. The typical WBCM operator can clean literally hundreds of bins per day across multiple locations making for a very mobile workforce force.
The company has until recently employed a mixture of spreadsheets, MS Excel and of course paper and clipboards and other IT systems to; schedule, allocate, manage, complete and invoice jobs which has proven very challenging requiring many hands and a serious amount of double entry. Reporting is very difficult and the time it takes to complete each transaction is considerable.With this much paperwork and process inefficiencies WBCM were a perfect candidate to digitally transform their business. So the company worked with Iseka Services to achieve this. After an extensive search WBCM settled on LogixOne which is based on Zoho CRM. Given the remote nature of their business and the many locations that their Operators serviced each day there was a need for an integrated mapping solutions so zMaps was leveraged to provide WBCM with this capability.
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Trevor Burns, Co – owner stated:
“We knew that we needed to computerise our business, the entire end to end process for completing the daily cleaning jobs was lengthy and required considerable human interaction and a significant amount of wasted time. We tried a number of other systems in the past, and even looked at building our own but while each was good in one area of our business, none provided a global view of our business. We really wanted something that gave us a holistic view of our business and one that we could adapt to our business process not us adapting to it.
With the use of LogixOne and zMaps we now not only see where are jobs are located which enables us to make much better decisions about resourcing planning but also enables us to consolidate jobs thus reducing wastage, costs such as fuel and labor and of course maintenance costs on our trucks. With the tracking tool, we can see where our operators are physically located which means we can reschedule or re-allocate jobs on the fly improving customer satisfaction.
zMaps is a tremendous benefit to our business, we are now a digital company and our profitability and ability to execute has improved significantly.”